Company Policies, Terms & Conditions
Customer Service & Orders
Representatives are available to assist you with orders
and to answer your questions Monday-Thursday from 8 am to 7 pm, and Friday from
8 am to 5 pm, ET. We are closed Saturday and Sunday. You may also fax your order to
1-800-236-9890 or mail us your order. We accept MasterCard, VISA, Discover/Novus
and American Express. Checks should be sent to BabyGates.com, P.O. Box
1265, Burlington, MA 01803.
Returns & Exchanges
We will accept new and resalable items returned within 45
days for an exchange or full refund, less delivery charges. For health reasons,
certain items, as noted, are not returnable. Videos, CDs and cassette tapes are
not returnable once they are opened. Please send exchanges or returns, along
with your name, address, phone number, invoice number or a copy of the invoice
to BabyGates.com 13 Alexander Road, #5, Billerica, MA 01821.
We ship all orders promptly by UPS. It should take 3 to 7 working days to
receive your order. Oversized items may be subject to additional delivery
charges. If applicable, these charges are noted beneath the item description.
For order destinations outside the Continental United States, your order will
not be charged or shipped until we determine shipping charges and email you for
Product Warranty Information
BabyGates.com, a Safe Beginnings Inc. company, does not manufacture the products
offered in our online catalog. Manufacturers' warranties are provided with the products sold and
BabyGates.com does not offer any further warranty or guarantee. Effectiveness
of each product depends on proper installation and use. The products offered can reduce the likelihood of injury and should make your home a safer
environment for your child. All products are to be used under adult supervision.
BabyGates.com liability is limited to replacing, exchanging or refunding
the cost of any products which do not meet your satisfaction. Colors and fabrics
depend on availability and may vary. Prices are subject to change.
Shipping is based on deliveries within the continental
U.S. Orders shipped
within Massachusetts are subject to 5% state sales tax.